Terms and Conditions

Toilet Tank Lids and Tanks - we want you to get the right lid or tank, so if you receive one that doesn't satisfy you for any reason (wrong color, wrong item, etc), we can help you with an exchange to locate the correct item, or you can return it for a refund of the cost of the item. There are no restocking fees, but you are responsible for the original shippping, return shipping and re-shipping costs. If you purchased an item that was reglazed the reglaze portion of your bill is non-refundable. If you wish to ship it back to us on your own, please include a note inside the box indicating why it is being returned.

 

Returning Tank Lids: If you would like to receive a return label to send back a tank lid for refund, you can purchase one from us with this link and it will be emailed to you within 1 business day: https://cheaptoilettanklids.com/products/returntanklid

 

Exchanging Tank Lids: If you would like to purchase a label for exchange (which covers the cost of both returning and re-sending you another tank lid) you can purchase one from us with this link and it will be emailed to you within 1 business day: https://cheaptoilettanklids.com/products/exchangetanklid

 

Returning Tanks: If you would like to receive a return label to send back a tank for refund, you can purchase one from us with this link and it will be emailed to you within 1 business day: https://cheaptoilettanklids.com/products/return-shipping-tank-lids-only

 

Exchanging Tanks: If you would like to purchase a label for exchange (which covers the cost of both returning and re-sending you another tank) you can purchase one from us with this link and it will be emailed to you within 1 business day: https://cheaptoilettanklids.com/products/exchangetanks

 

 Otherwise you may prefer to ship it back with whichever shipping method you prefer at your own non-reimbursable expense. In the event that we told you explicitly which item and color to order we will assume responsibility for all shipping costs in the event of a return or refund. 

 

Toilet Seats - no returns for any reason, even if the package is unopened. This is to protect everyone to ensure they are getting a brand new never used seat. 

 

Toilet Bolt Caps - You may return these for a refund minus our cost to ship them to you, which is typically around $5. Ship them back however you prefer with a note in the box requesting a refund. It is usually the least expensive to send via USPS because of their small size. It is highly recommended to make sure you get a tracking number from whichever shipping method you use.