Toilet Tank Lids and Tanks - we want you to get the right lid or tank, so if you receive one that doesn't satisfy you for any reason (wrong color, wrong item, etc), contact us via email (the one underneath the logo on every page of this site) or phone (855-715-8265) and then we will advise how to return it for an exchange or refund. There are no restocking fees, but you are responsible for the original shippping, return shipping and re-shipping costs. If you purchased an item that was reglazed the reglaze portion of your bill is non-refundable. If you wish to ship it back, please include a note inside the box indicating why it is being returned.
If you would like to receive a return label to send back a tank lid for refund, you can purchase one from us with this link and it will be emailed to you within 1 business day: http://cheaptoilettanklids.com/store/index.php?route=product/product&product_id=1965&search=return.
If you would like to purchase a label for exchange (which covers the cost of both returning and re-sending you another tank lid) you can purchase one from us with this link and it will be emailed to you within 1 business day: http://cheaptoilettanklids.com/store/index.php?route=product/product&product_id=1966
Otherwise you may prefer to ship it back with whichever shipping method you prefer at your own unreimbuseable expense. In the event that we told you explicity which item and color to order we will assume responsibility for all shipping costs in the event of a return or refund.
Toilet Seats - no returns for any reason, even if the package is unopened. This is to protect everyone to ensure they are getting a brand new never used seat.